RETURNS & EXCHANGES
If you would like to return or exchange an item or items purchased on-line through the lalagebeaumont.com website please let us know by email at firstname.lastname@example.org as soon as possible and always within 7 days after you have received delivery of the goods. The returned goods must be received back by us within 14 days after you received delivery of the goods in order exchange the items or to guarantee a full refund.
If for any reason you are unable to return the goods to us within 14 days after you have received them, we may accept returns later than this as long as we have been notified within 7 days, as above, but this will be at our discretion. Outside this timing we are not able to refund unwanted purchases but may (at our discretion) offer a credit which would be held on your account for up to 2 years.
If you do not want a refund and would like to exchange the goods, we will be happy to arrange collection of the goods from you at our cost. Otherwise the cost of returning the goods must be paid by you. Please retain proof of posting for your own protection and we recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage until the goods are back in our possession.
Shipping within the UK is generally complementary on replacement items for exchanged goods but exchanges made to destinations outside the UK may be liable for shipping costs and may be subject to customs clearance and therefore any relevant import duty and tax charges will apply.
Should you not wish to exchange the goods, we will refund the full value of the goods as long as they are returned unworn and in perfect, original condition. All items returned should include your name and address to allow easy identification and prompt processing. Unidentified returns may not be able to be accepted. Refunds of any shipping costs are at our discretion. (Returns for either exchange or refund that are damaged or soiled may not be accepted and may be sent back to the customer and/or an exchange or refund refused.) Refunds will be issued within 30 days of our receipt of the returned goods and can only be made to the credit or debit card used to make the original purchase.
Please note that items that have been made as Special Orders or that have been altered to fit may not be returned or refunded. Deposits paid for Special Orders can not be refunded once the item has been put into work to be made.
Returns should be sent to: Lalage Beaumont Ltd., 58 Beauchamp Place, LONDON SW3 1NZ.